Terms and Conditions

OVERVIEW

The terms “we,” “us,” and “our” refer to Ketojoi. The term the “Site” refers to ketojoi.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.

Selling baked goods and discussing the benefits of our products (the “Service”).

Use of ketojoi.com, including all materials presented herein, all online services, and products provided by Ketojoi, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

PRODUCT DESCRIPTION

We endeavor to describe and display the Ketojoi products as accurately as possible. However, we cannot guarantee that the pictures will be completely accurate as each batch is baked fresh and variations naturally occur. While we try to be as clear as possible in explaining the Ketojoi products, please do not accept that the Site is entirely accurate, current, or error-free. From time to time, we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

USE OF THE SITE, SERVICE, AND PRODUCTS

To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Information provided on the Site and in the Service related to baking and our products and other information are subject to change. Ketojoi makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. Ketojoi disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

ACCOUNT CREATION

In order to use the Service and buy our Products, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to Ketojoi will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

ORDERS

Orders are accepted via website. We require at least 72 hours’ notice.

PAYMENT

Ketojoi orders must be paid in full when placing your order on our website. PayPal, credit/debit cards and Stripe payments are accepted.

CANCELLATION

In the event of cancellation, work already completed is still chargeable. All payments are non-refundable.

RETURN & REFUND POLICY

In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 48 hours and send photographic evidence of the damage within 7 working days if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for Ketojoi products that are damaged after they have been delivered to the agreed location. Products collected from Ketojoi require a signed collection note by the person in charge to say that the products were collected in perfect condition. Damages after this point are not Ketojoi’s responsibility. All Ketojoi products are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the product/s. Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description.

PUBLICATION

We reserve the right to use photos of all products made by Ketojoi in any form of media.

ACCEPTANCE

By placing an order with Ketojoi, you are agreeing to these terms.